Customer Service

Here you can find our Terms & Conditions of online sales.

Also the content of our Customer Care policy is listed here, including our FAQ's.

Terms & Conditions

Use of our Website

References to “we”, “us” or “our” throughout www.mybobino.com (“the Website”) are to Bobino BV. The use of the Website and the purchase of any goods (“Goods”) from the Website is governed by these Terms and Conditions (“Conditions”). We reserve the right to modify these Terms and Conditions from time to time without notice to you.

Privacy Policy

Our customer’s security and confidentiality is an uncompromising policy of Bobino. We do not share data, and any information collected on this site is private and used only for the purpose of fulfilling customer orders and/or follow up as needed. Information provided in the payment screen is subject to the privacy policies of those payment providers, and links to those providers' privacy practices is located within our checkout screen.

Contract Information

Goods supplied from the Website are supplied by Bobino BV, a company registered in The Netherlands whose company registration number is 52871312 and VAT number is NL.850.640.180.B01 whose registered office address is Parkstraat 1a, 4818 SJ Breda, The Netherlands. Your submission of an order represents an offer to purchase Goods indicated by you and it is not binding on us until we have notified you that an order is accepted.

All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not offers. This means that if Goods are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, Bobino BV shall not be obliged to sell you those goods.

Intellectual property right and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate and third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Limitation of Liability

Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implies in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Goods. This does not affect your statutory rights as a consumer. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:

1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
2. any loss of goodwill or reputation; or
3. any loss which was not brought to the attention of Bobino BV at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by Bobino BV; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provisions of any matter under these Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver
No waiver by us shall be construed as a waiver of any preceeding or succeeding breach of any provision.

Survival
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement
These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral, between You and Us in relation to such matters. You confirm that You have read these conditions and, You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement ) that rule Your relationship with us.

Law
The Conditions shall be governed by and construed in accordance with the laws of The Netherlands and you irrevocably submit to the exclusive jurisdiction of the courts of The Netherlands.

Customer Care

Shipping & Delivery

We will endeavour to dispatch goods as promptly as possible after succesful receipt of payment. The maximum period of delivery would be within 10 working days, unless specifically agreed with you the customer. If any item you have chosen is unavailable, we aim to contact you via your email address or via phone within 2 working days. Please note that the couriers and delivery services we use tend to deliver during the working day so if you are not at home please supply us with a daytime address for deliveries.

Complaints

Should you have a complaint of any nature, please do not hesitate to contact us as soon as possible. We will deal with it promptly and fairly. We will then endeavour to keep you completely informed with the progress.

Email: contact@mybobino.com

Telephone: +31 (0)76 515 34 74

Returns & Exchange Policy

MyBobino.com wants you to be a satisfied customer. So if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 14 days and we’ll exchange the item or refund the purchase price to your account. Returning items by mail:

1. Please email us at contact@mybobino.com.
2. State the item(s) that you are returning.
3. State the reason for the return.
4. Please indicate whether you would prefer a refund to the credit card originally used, or an exchange.

5. State the preferred delivery address for your exchange. 

6. Please make sure to package the return securely (in the original box) and include any paperwork. Packages must be returned pre-paid and for your protection we recommend that you use a recorded delivery service.
7. Send the package to the return address printed on the package.
8. If you have any questions, please email us at contact@mybobino.com or call us on +31 (0)76 515 34 74.

FAQs

Can I place an order by telephone?
Yes — call Customer Support on +31 (0)76 515 34 74 and we will help you place an order over the phone.

What are the rates for transport?

Shipping rates depend on the size, volume and destination of your order. Once you filled your cart and you selected the shipping method, the total Shipping & Handling fee will be listed on the checkout page. Orders with a net value equal or above € 65,- / $50 will be shipped free of charge.


How do I check the status of my order?
Your order confirmation email might include a tracking number for your shipment (espacially in the US). If not, please email us at contact@mybobino.com or call us on +31 (0)76 515 34 74, and we'll gladly check the status of your order.

I ordered the wrong item, what do I do?
Call Customer Support on +31 (0)76 515 34 74 and we will be happy to cancel or modify your order if it has not yet been dispatched.

How do I return an item that I purchased on mybobino.com?

MyBobino.com is committed to keep you as a customer. So if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 14 days and we’ll exchange the item or refund the purchase price to your account. Please check our Returns & Exchange Policy.

Warranty Information

In the unlikely event of a fault with your item please email us at contact@mybobino.com or call Customer Support on +31 (0)76 515 34 74 and we will be happy to assist you further. We aim to resolve any issues within 14 days.